This Privacy Policy explains how Cognitive Market Intelligence Pvt. Ltd., the owner and operator of Sliance (GSTIN 22AAICC0720A1ZN) ("Sliance", "we", "us") collects, uses and protects personal data when you visit Sliance.com or use the Service. Last updated: June 2026.
Cognitive Market Intelligence Pvt. Ltd. · GSTIN 22AAICC0720A1ZN · Legal & privacy: legal@sliance.com · Support: support@sliance.com
1. Data we collect
- Account data: name, email, company name, password (stored as a secure hash).
- Workspace data: brand profile, knowledge base entries, generated content, campaigns and settings you provide.
- Billing data: plan, currency, invoice records and payment status (card data is handled by Razorpay).
- Usage and security data: sign-in events, trusted-device tokens, AI credit usage, IP address and audit logs.
- Enquiry data: details you submit through our contact form.
2. How we use data
- To provide, secure and improve the Service; to authenticate you (including email verification codes); to process payments; to send transactional emails; to respond to enquiries; and to comply with legal obligations.
- We do not sell personal data. We do not use your workspace content to train third-party AI models.
3. Legal bases (GDPR)
- Performance of a contract, legitimate interests (security, product improvement), consent (where required, e.g., optional cookies), and legal obligations.
4. AI processing
- Prompts and relevant brand context are sent to our AI model providers (e.g., Anthropic, Google) solely to generate outputs you request, under their API data-processing terms.
5. Sharing
- Sub-processors include cloud hosting, email delivery, AI model providers and Razorpay for payments. All are bound by confidentiality and data-protection obligations.
6. International transfers
- Where data is transferred outside the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
7. Retention
- We retain account data while your account is active and for up to 30 days after closure (longer where required for tax, legal or security purposes).
8. Your rights
- You may request access, rectification, erasure, restriction, portability, or object to processing, and withdraw consent at any time. You may lodge a complaint with your local supervisory authority. Email legal@sliance.com to exercise your rights.
9. Security
- We use encryption in transit, hashed passwords, httpOnly session cookies, optional email verification codes, tenant isolation and audit logging.
10. Contact
- Data protection enquiries: legal@sliance.com